Number Management
The Number Management functionality has been enhanced to support the configuration of numbers for assigning to Contact Center agents.
The table below describes the metering and CAC management for CX services.
Number Type |
Metering Factor |
Call Admission Control (CAC)1 |
---|---|---|
Contact Center |
The number of sessions purchased with support for session bursts. |
Optional (when a CAC value is configured then metering is based on the configured CAC value without support for session bursts). |
See the example details of the configured CAC value for an uploaded number in the figure below.
See the example CAC profile configuration for a SIP Connection in the figure below.